Help centre
Everything you need to get your fleet on the map and keep it there. Search with the box at the top, or start below.
New to We Track IT?
Section titled “New to We Track IT?”Logging inGetting into the dashboard, and what to do if you can’t.
Your first dayWhat you’ll see once a tracker is live, plus a set-up checklist.
Install the appPut the dashboard on your phone’s home screen, like any other app.
Install the FMM003Find the OBD-II port, plug in the cable and tracker, tie it up, drive.
Something not right?
Section titled “Something not right?”Tracker offline or not reportingA checklist to work through before you call us.
Unexpected unplug or tow alertsWhy they happen and what to do about them.
Not receiving alertsCheck the rule, the recipients and the tracker.
What the lights meanReading the FMM003’s status and navigation LEDs.
Using the platform
Section titled “Using the platform”Live mapWhere every vehicle is, and what it’s doing.
Trips and historyTrip detail, playback, distance and idling time.
GeofencesYards, sites, no-go zones, keep-in zones and routes.
ReportsTrip listings, daily and weekly summaries, overspeed and violations.
Account and billing
Section titled “Account and billing”Plans and contractsPrices, the 36-month term and what happens at the end.
Tracking your staffGeneral information on telling employees about vehicle tracking.